Unit 11 Customer Relations in Business
Please find below the Unit 11 Checklist.
I strongly advise you check your work against this before you receive feedback and make any changes yourself to save you rushing later.
The checklist is here
Please find below the Unit 11 Checklist.
I strongly advise you check your work against this before you receive feedback and make any changes yourself to save you rushing later.
The checklist is here
Remember
There is no reason to email this work to Mark/Genora there is a turnitin assignment for it.
If you miss the deadline only passes will be marked.
Read the assignment carefully. Most of it can be done here on Blogger, written in word, given as a Presentation, be a video or sound file as long as you meet the criteria. Be creative and mix it up!
The Assignment is to be found by clicking on the link below
https://www.dropbox.com/s/vohfb9h1fp0zfnu/BFD%20Unit%2011%20-%20All%20assignments.docx?m
PowerPoint 1:P1 and M1
Different Customers and their needs expectations
PowerPoint 2
The benefits of customer service
PowerPoint 3: This is the information you will need to help you in your role play scenarios.
P3/M2/D1
PowerPoint 4: P4 and M3
Reliable Customer Service
PowerPoint 5: P5, M4 and D2
Describe, Explain and Analyse feedback in Customer Service
PowerPoint 6
Monitor, Evaluate and Improve Customer Service
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